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Shipping & Delivery

How long does shipping take?

Standard shipping takes 5-7 business days within the US. Express shipping (2-3 business days) is available for $[X] at checkout. International orders typically take 10-14 business days.

How much does shipping cost?

Shipping is free on orders over $[X]. For orders under $[X], standard shipping is $[X]. Express and international rates are calculated at checkout based on your location.

Do you ship internationally?

Yes, we ship to [X] countries worldwide. International shipping costs and delivery times vary by destination. You'll see the exact cost at checkout before placing your order.

How do I track my order?

Once your order ships, we'll email you a tracking number. You can also track your order by logging into your account and viewing your order history.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in original packaging. To start a return, log into your account or contact our support team. Refunds are processed within 5-7 business days after we receive the returned item.

Who pays for return shipping?

For defective or incorrect items, we provide a prepaid return label. For other returns, customers are responsible for return shipping costs. We recommend using a trackable shipping method.

Can I exchange an item?

Yes, exchanges are available for different sizes or colors of the same item. Contact us within 30 days of delivery to arrange an exchange. We'll ship the new item once we receive your return.

Orders & Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.

Can I modify or cancel my order?

You can modify or cancel your order within 2 hours of placing it. After that, orders enter our fulfillment process and cannot be changed. Contact us immediately if you need to make changes.

Do you offer gift cards?

Yes, digital gift cards are available in amounts from $25 to $500. Gift cards are delivered by email and never expire.

Getting Started

Is there a free trial?

Yes, we offer a [14]-day free trial with full access to all features. No credit card required to start. You can upgrade to a paid plan anytime during or after your trial.

How do I create an account?

Click "Sign Up" on our homepage, enter your email address, and create a password. You'll receive a verification email—click the link to activate your account and start your free trial.

What devices and browsers are supported?

[Product] works on all modern web browsers (Chrome, Firefox, Safari, Edge) on desktop and mobile. We also offer native apps for iOS and Android for the best mobile experience.

Pricing & Billing

How much does it cost?

Plans start at $[X]/month for individuals. Team plans are $[X]/user/month with discounts for annual billing. Enterprise pricing is customized based on your needs—contact sales for a quote.

Can I change my plan later?

Yes, you can upgrade or downgrade your plan anytime from your account settings. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing period.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. Annual plans can also be paid by invoice for qualifying accounts.

Can I cancel anytime?

Yes, you can cancel your subscription anytime from your account settings. You'll retain access until the end of your current billing period. We don't offer refunds for partial months.

Features & Support

Do you offer integrations?

Yes, we integrate with [Slack, Google Workspace, Salesforce, etc.]. Check our integrations page for the full list. We also offer an API for custom integrations on higher-tier plans.

How do I get support?

All customers have access to our help center and community forum. Paid plans include email support with 24-hour response times. Enterprise plans include priority phone support and a dedicated account manager.

Is my data secure?

Yes, we take security seriously. We use 256-bit SSL encryption, regular security audits, and SOC 2 Type II compliance. Your data is backed up daily and stored in secure, geographically distributed data centers.

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How much do your services cost?

Project pricing depends on scope and complexity. [Service type] typically ranges from $[X] to $[X]. We provide free consultations with detailed quotes after understanding your specific needs.

How long does a typical project take?

Most [service] projects take [X-X] weeks from kickoff to completion. Timeline depends on project scope, complexity, and how quickly you can provide feedback during review phases.

What is your process?

We follow a [X]-step process: 1) Discovery call to understand your needs, 2) Proposal with scope and pricing, 3) [Phase names specific to your service], 4) Final delivery and revisions. You'll have a dedicated point of contact throughout.

Do you require a deposit?

Yes, we require a 50% deposit to begin work, with the balance due upon completion. For larger projects, we offer milestone-based payment plans. We accept credit cards, ACH transfers, and checks.

What if I'm not satisfied with the work?

Your satisfaction is our priority. All projects include [X] rounds of revisions at no extra cost. If you're still not satisfied after revisions, we'll work with you to make it right or provide a partial refund.

Do you work with clients remotely?

Yes, we work with clients nationwide and internationally. We use video conferencing, project management tools, and regular check-ins to ensure smooth communication regardless of location.

Do you offer ongoing support after project completion?

Yes, we offer ongoing maintenance and support packages starting at $[X]/month. This includes [specific support services]. Many clients find ongoing support valuable for [reason specific to your service].

What are your hours?

We're open Monday-Thursday [X]am-[X]pm, Friday-Saturday [X]am-[X]pm, and Sunday [X]am-[X]pm. Kitchen closes 30 minutes before we close.

Do you take reservations?

Yes, we accept reservations for parties of 4 or more. Book online through [platform] or call us at [phone]. Walk-ins are always welcome for smaller parties, though wait times vary.

Do you accommodate dietary restrictions?

Yes, we offer vegetarian, vegan, and gluten-free options. Please inform your server of any allergies—our kitchen can modify many dishes to accommodate restrictions. Our menu notes common allergens.

Do you offer takeout or delivery?

Yes, takeout orders can be placed by phone or through our website. We deliver within [X] miles through [DoorDash/UberEats/etc.] or our own drivers for orders over $[X].

Do you have parking?

We have a small lot behind the restaurant with [X] spaces. Street parking is also available on [street names]. During peak hours, we recommend arriving 10 minutes early to find parking.

Can you host private events?

Yes, our private dining room accommodates up to [X] guests. For larger events, we can arrange full or partial buyouts. Contact our events coordinator at [email/phone] for packages and availability.

Do you have a kids' menu?

Yes, we have a kids' menu for children 12 and under with smaller portions of popular dishes plus kid favorites. High chairs and booster seats are available.

Do you accept my insurance?

We accept most major insurance plans including [list major plans]. Please contact our office with your insurance information, and we'll verify your coverage before your appointment. We also accept patients without insurance.

How do I schedule an appointment?

You can schedule online through our patient portal, call our office at [phone], or request an appointment through our website. New patients should allow extra time for paperwork, which can be completed online before your visit.

What should I bring to my first appointment?

Please bring your photo ID, insurance card, a list of current medications, and any relevant medical records. If you completed new patient forms online, just bring your ID and insurance card.

Do you offer telehealth appointments?

Yes, we offer telehealth visits for appropriate conditions. During scheduling, we'll determine if your concern can be addressed via video appointment. Telehealth visits are billed the same as in-person visits.

What is your cancellation policy?

We require 24-hour notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee of $[X]. We understand emergencies happen—please call us as soon as possible if you need to cancel.

How can I access my medical records?

Patients can access records through our secure patient portal. For copies of records, submit a request through the portal or contact our office. Records requests are typically processed within [X] business days.

How much does it cost to work with a buyer's agent?

In most transactions, buyer's agent commissions are paid by the seller, so there's typically no direct cost to you as a buyer. I'll explain exactly how compensation works before we begin working together.

What areas do you serve?

I specialize in [neighborhoods/cities/areas]. I have deep knowledge of local schools, amenities, market trends, and property values in these areas. I can also work in surrounding areas as needed.

How long does it take to buy a house?

The typical home buying process takes 2-3 months from starting your search to closing. Factors include how quickly you find the right home, the seller's timeline, and your financing. Being pre-approved speeds up the process significantly.

What do I need to get pre-approved for a mortgage?

Lenders typically need proof of income (pay stubs, tax returns), bank statements, employment verification, and your credit history. I can recommend trusted lenders who will walk you through the pre-approval process.

What's the current market like?

Market conditions vary by neighborhood and price point. I provide clients with current market analyses including average days on market, sale prices vs. list prices, and inventory levels. Let's discuss what the data means for your specific goals.

How do you help sellers price their home?

I prepare a Comparative Market Analysis (CMA) examining recent sales of similar properties, current competition, and market trends. We'll discuss your timeline and goals to determine the optimal pricing strategy.

How long do I have access to the course?

You get lifetime access to all course materials from the moment you enroll. This includes any future updates to the course content at no additional cost.

How is the course delivered?

The course is fully online and self-paced. You'll access video lessons, worksheets, and resources through our learning platform. Watch on any device, anytime, as many times as you want.

What if the course isn't right for me?

We offer a [30]-day money-back guarantee. If you're not satisfied for any reason, email us within [30] days of purchase for a full refund, no questions asked.

Is there a community or support?

Yes, all students get access to our private community where you can ask questions, share progress, and connect with other students. [Instructor name] hosts monthly Q&A sessions for enrolled students.

Do I need any prerequisites?

This course is designed for [beginner/intermediate] level. You should have [basic requirements if any]. No prior experience with [specific topic] is required—we start from the fundamentals.

Can I get a certificate?

Yes, upon completing all course modules, you'll receive a certificate of completion that you can add to your LinkedIn profile or resume.

Do you offer payment plans?

Yes, we offer [3/6/12]-month payment plans for the course. You get immediate full access to all materials when you enroll with a payment plan.